Testimonials

What our customers think of us

For over 100 years, the company that Harry Fairclough so proudly founded has been building things - not least of which is rock solid relationships with our customers. Relationships that are built on trust and our ability to deliver their project with professionalism, enthusiasm and integrity.

That’s why we start by obtaining weekly feedback from our customers on all of our projects to ensure that everything is as it should be and we’re meeting all their needs and expectations. It also means that we have a detailed assessment of our overall performance at the end of each project. In addition, we commission an annual customer feedback survey, undertaken by independent specialist consultants.

Read on to see what our customers think of our approach...

‘Very pleased with the site staff and management of the whole Electro Acoustic Suite project. Will be including Faircloughs on future tender lists.”
University of Manchester

“The whole process was painless. The Site Manager was excellent, nothing was too much trouble. We are very happy with our new reception building at the Leahurst Equine Centre and are enjoying working in it. I have no problem in recommending Faircloughs to anyone.”
University of Liverpool

“The Heartspace project has totally transformed the College. The new facilities really are impressive, particularly the Orme View Conference Centre and Restaurant which is an asset to Central North Wales.”
First Minister, Rhodri Morgan

“As Professional Officers involved in heritage conservation, based at Backford Hall, we were most interested to see the works close up, and were greatly impressed by the quality of workmanship and the attention to detail to respect the historical fabric of the property."
Regeneration Resources, Backford Hall

“The partnering contract entered into by the Authority, Corinthian School and Fairclough’s ensured that Corinthian was provided with the best possible build in terms of value for money, suitability for purpose and quality. … A workable project delivery with the full participation of the school at all stages… there was on-going consultation and communication that ensured the smooth running of the build. The governing body highly commended Fairclough’s … and are very appreciative of the high quality of our accommodation…”
Head Teacher, Corinthians Children’s Centre

Pete – Our Site Angel
Our mission ‘to move to a new site’, Mount Primary would be ‘top dog’.
We could have Weatherheads old site, and Fairclough’s were doing the job,
The Architects drew up the plans, and at Easter the work started well,
If we had any problems or queries, Fairclough’s man Pete was the one we should tell.

We thought ‘who’s this Pete Isted bloke, and what the heck does he know’,
‘he just sits in his hut and drinks tea, watching real workmen come and go’,
We didn’t think he could do anything, to change what we wanted on site,
But still we thought we’d give him a try, we’ll see if he’s coping alright.

We couldn’t have wished for a nicer bloke, all smiles from the first day we met, None of this ‘Get off my site love’, ‘I’ll sort it out’ he said ‘don’t you fret’,
He didn’t get all site possessive, he shared everything with all the staff,
he welcomes our many site visits, and always gave us a laugh.

Through cautious of Health & Safety, he didn’t mind 3 inch high heels,
He leant us his hard hats when needed, and cemented some added on deals,
He continually kept us updated and worked hard at achieving our aim,
He cared what happened at our school, and not for fortune or fame.

So Pete we all want to thank you, you’ve made a difference, and opened our minds,
You’ve taught us that contractors are human, not to judge on historical finds,
You’ve made hell days a pleasure to live through, the pleasures been working with you...
…. So thank you from all the staff and pupils, for making our dream of moving come true.
Mount Primary School

“We are delighted with the whole project and Harry Fairclough lived up to our expectations. The Site Manager was excellent and ensured that the process was completed to very high standards. We barely knew that we had contractors on the site, which was due to his careful management of the construction process. You always ensure good customer/contractor relations, which creates a climate of trust. Thank you for completing the project on time and to a very high standard. We are all delighted.”
Head Teacher, Pownall Green School

“From the outset of the programme the Project Manager worked closely with myself and colleagues to ensure that any disruption was kept to a minimum. On numerous occasions he amended his work schedules to accommodate policing activity. I found him extremely approachable, amenable and flexible.”
Greater Manchester Police

“Harry Fairclough Construction Limited have now completed the HMS Preston Prison contract works and we write thanking you for the way in which you approached the contract. The flexibility exhibited by you and your staff dealing with sudden contract changes, such as the requirement of a partial rather than a full decant of inmates, was a credit, as was your professional and un-confrontational manner. The contract was completed within the contract period and the workmanship was of an excellent standard...”
HMP Service

“I would like it put on record that we as a school were very impressed with the work that Faircloughs have done with the new roof. The contracted roofers were exceptionally good and the Faircloiugh team were brilliant. I would recommend them to any other school for work as I felt they listened to our concerns, acted upon them and maintained good quality workmanship, professionalism and communication throughout the process.”
JH Godwin Primary School

“The Gateway was an extremely difficult project due to site access and unforeseen problems due to the age and condition of the building. Your company’s attitude was non-confrontational on site and in settling final account. You were always willing to work with the customer to accommodate their deadlines and fitting out contractors.”
Brock Carmichael Architects

“A pleasurable experience working in collaboration with a Contractor who clearly wanted to produce a high quality scheme – and there are no longer many around!”
Nightingale Associates

“Excellent project performance by HFC. Friendly, professional and co-operative to deal with. Would recommend.”
Cheshire West and Chester Council